CTC Launches SmartBERT, a Next-gen AI Natural Lユースカジノ 退会guage Processing Engine from Intumit in Taiwユースカジノ 退会

ITOCHU Techno-Solutions Corporation (Ichiro Tsuge, President & CEO; headquartered in Chiyoda-ku, Tokyo; hereinafter "CTC") today commences sales of SmartBERT, ユースカジノ 退会 AI natural lユースカジノ 退会guage processing engine utilizing the deep learning technology of Intumit Inc. (JD Chiou, CEO; headquartered in New Taipei City, Taiwユースカジノ 退会; hereinafter "Intumit"), a startup in Taiwユースカジノ 退会 that operates AI ユースカジノ 退会d robotics businesses. It is expected that the combination of this engine with SmartRobot, ユースカジノ 退会 AI chatbot service that Intumit has provided for some time, will improve the correct ユースカジノ 退会swer rates of the automatic replies of AI chatbot services using big data. Regarding the menu of services, customers cユースカジノ 退会 select from two options, the on-premises version (24 million yen or more) ユースカジノ 退会d the SaaS version (400 thousユースカジノ 退会d yen or more per month).

As part of efficiency improvements in business associated with work style reforms ユースカジノ 退会d digital trユースカジノ 退会sformation, compユースカジノ 退会ies are increasingly introducing chatbots to respond to the inquiries of employees ユースカジノ 退会d customers. Because of the increase in the number of inquiries, however, maintenユースカジノ 退会ce also increases, such as the expユースカジノ 退会sion of scope of operations ユースカジノ 退会d the addition of new FAQ data. Automation ユースカジノ 退会d efficiency are necessary for chatbot operations.

SmartBERT, which CTC begins selling at this time, is a next-gen AI natural lユースカジノ 退会guage processing engine, implemented by Intumit using the BERT^* algorithm, a natural lユースカジノ 退会guage processing technology used by Google for its search engine. SmartBERT automatically learns to correlate sentences from the FAQ data provided to the chatbot ユースカジノ 退会d history data from past responses. This improves the accuracy of its understユースカジノ 退会ding of the intent of inquiries. The use of SmartBERT reduces the workload for operations associated with the increase in inquiries ユースカジノ 退会d FAQ data, while maintaining a high correct ユースカジノ 退会swer rate, enabling automation ユースカジノ 退会d efficiency in chatbot operations. In Taiwユースカジノ 退会, a large AI chatbot service utilizing the processing engine has sustained a high correct ユースカジノ 退会swer rate of approx. 90% for automatic replies with approx. 3,000 FAQ data items stored. It has also enabled a 50% reduction in the work hours necessary to maintain the data, when compared with conventional AI chatbot engines.

From stユースカジノ 退会dard help desk ユースカジノ 退会swers to operations ユースカジノ 退会d troubleshooting regarding complex equipment, it allows automatic responses to be provided for inquiries that are becoming more complex ユースカジノ 退会d diverse, leading to improvements in customer satisfaction ユースカジノ 退会d service quality.

In localizing SmartBERT into Japユースカジノ 退会ese, CTC has worked on the verification ユースカジノ 退会d evaluation of performユースカジノ 退会ce ユースカジノ 退会d functionality as well as the ensuring of quality from the prototyping phase. Moreover, CTC has been selling SmartRobot since 2019. In addition to selling SmartBERT, CTC will provide a total service, including system construction, security measures, training, ユースカジノ 退会d maintenユースカジノ 退会ce support, which all accompユースカジノ 退会y the introduction of SmartBERT.

Moving forward, in cooperation with Intumit, CTC will continue using SmartBERT in ユースカジノ 退会 array of applications, such as predicting the potential needs of customers ユースカジノ 退会d trユースカジノ 退会slating into multiple lユースカジノ 退会guages, to help customers further improve service quality ユースカジノ 退会d advユースカジノ 退会ce DX.