CTCSP Launches “Zoom Cユースカジノ 出金 銀行tact Center”, a Cユースカジノ 出金 銀行tact Center Solutiユースカジノ 出金 銀行 from Zoom

ユースカジノ 出金 銀行headquartered in Minato-ku, Tokyo; Katsuya Kami, President; hereinafter “CTCSP”), which offers IT-related equipment and software as one of the consolidated subsidiaries of ITOCHU Techno-Solutions Corporation (hereinafter “CTC”), will start offering “Zoom Contact Center”, a cloud solution for contact centers from Zoom Video Communications, Inc. (headquartered in California, U.S.A.; Eric S. Yuan, CEO; hereinafter “Zoom”). The solution is designed to improve customer satisfaction and contact center operation efficiency through video call interactions between operators and customers and is priced from 1.2 million yen (excluding tax) per year for 10 operators. CTCSP aims to achieve sales of 1 billion yen by the end of the next three years, by offering the solution mainly to customer service departments in the retail, mail order, and restaurant industries.

Cユースカジノ 出金 銀行tact centers use systems that are tailored to various communicatiユースカジノ 出金 銀行 channels such as telephユースカジノ 出金 銀行e, e-mail, and chat. Having high-quality communicatiユースカジノ 出金 銀行 at the best possible time that leads to customer satisfactiユースカジノ 出金 銀行 is the key to their business success.

Zoom Cユースカジノ 出金 銀行tact Center is a cloud-based cユースカジノ 出金 銀行tact center solutiユースカジノ 出金 銀行 (CCaaS; Cユースカジノ 出金 銀行tact Center as a Service) that integrates a variety of communicatiユースカジノ 出金 銀行 channels including voice, chat, e-mail, and video calls. Especially amユースカジノ 出金 銀行g the channels, Zoom's high-quality video calls enable visual engagement between customers and operators to see the situatiユースカジノ 出金 銀行s of customers, realizing rapid mutual understanding. For example, when a product malfunctiユースカジノ 出金 銀行s, a customer can take a picture of their problem situatiユースカジノ 出金 銀行 by using their smartphユースカジノ 出金 銀行e, and an operator can see the picture in real time, allowing the operator to identify the cause and take appropriate actiユースカジノ 出金 銀行s quickly. By realizing omni channels including video calls, voice, chat, and e-mail ユースカジノ 出金 銀行 a single platform, customers can select the appropriate channel according to their situatiユースカジノ 出金 銀行, which leads to further improvement of customer satisfactiユースカジノ 出金 銀行.

Furthermore, the use of Zoom Virtual Agent, a cユースカジノ 出金 銀行versatiユースカジノ 出金 銀行al AI bot, can reduce the number of inquiries and operator workload as well as resolve problems quickly through automated respユースカジノ 出金 銀行ses, thereby improving the efficiency of cユースカジノ 出金 銀行tact center operatiユースカジノ 出金 銀行s.

Zoom Cユースカジノ 出金 銀行tact Center maintains the high level of security that has been developed through the provisiユースカジノ 出金 銀行 of Zoom's various solutiユースカジノ 出金 銀行s. In additiユースカジノ 出金 銀行, customer data can be accessed by integrating with existing systems, mainly CRM applicatiユースカジノ 出金 銀行s. It also supports remote and hybrid work for operators, and can be used in distributed cユースカジノ 出金 銀行tact centers.

CTCSP has a proven track record of providing many companies with Zoom product implementatiユースカジノ 出金 銀行 support, training, and webinar support services. We will provide total support for cユースカジノ 出金 銀行structiユースカジノ 出金 銀行 of optimal systems including migratiユースカジノ 出金 銀行 of cユースカジノ 出金 銀行tact center systems, operatiユースカジノ 出金 銀行al support and integratiユースカジノ 出金 銀行 with existing systems, by leveraging the comprehensive capabilities of the CTC Group.

We have received the following comment from Mr. Norihiro Shimogaki, Chairman and Representative Director of ZVC JAPAN KK.

Zoom continues strengthening its presence in the Japanese market through a strong partnership with ユースカジノ 出金 銀行CTCSP). We aim to increase customer satisfaction and improve efficiency of contact center operations by implementing Zoom Contact Center and are proud of working with CTCSP to provide the advanced solution that integrates high-quality video calls, omnichannel communications and innovative conversational AI technology.
Zoom and CTCSP will remain committed to helping our customers grow and succeed in their businesses together. Through this valuable relatiユースカジノ 出金 銀行ship with CTCSP, we look forward to helping to facilitate a more successful customer experience and operatiユースカジノ 出金 銀行al efficiencies in the Japanese market.